Great question, and one that sparks a lot of opinions. Some folks focus on the fine details, others look at the big picture. For me, quality is all about expectations, and mine are high. I see quality not just as a feature, but a purpose.
I once came across this definition that really stuck with me: “Quality is performance upon expectations” and “fit for function.” In other words, a product shows quality when it meets or exceeds the user's needs in performance, appearance, reliability, and overall experience.
One personal example: Around 20 years ago, I downloaded a tool called Lookout for Outlook. It was a simple search plugin that just worked. Installation was seamless, indexing kicked off without a hitch, and the whole thing was intuitive. Later, I accidentally moved its index folder, and to my surprise, the tool not only detected the change but offered to fix it automatically. One click, and everything was back to normal. No frustration, just pure appreciation. That moment stuck with me.
(And, fun fact: Microsoft ended up acquiring it, a real testament to its quality.)