Tanya - Can't believe I forgot this one... QA Complete really needs to be able to show the status of a test run in realtime.
The 'Launched' feature doesn't cut it. For example, I have a test run scheduled to run daily. Once it has launched it stays in 'Launched' regardless of whether it is running or not.This means I have to log into the testing machine to see if the test run is actually running which is a huge time suck. This wouldnt be so important if we were talking about unit tests that take in the order of seconds to run but in the case of GUI tests I really want to know if my 2 hour test run is actually running rather than have to periodically log in or wait 2 hours to find out.
Take a look at how Jenkins does it.