Forum Discussion

VincentTeoh's avatar
VincentTeoh
14 years ago

Unable to start TC after installation.

I've successfully downloaded and installed the new trial version of TC. The first time I ran TC, it just stuck there at the TC logo.



I'm running on Win XP Pro SP 3.



Please help as we are evaluating TC.



Thank you.
  • HKosova's avatar
    HKosova
    Icon for Alumni rankAlumni
    14 years ago
    Hi Vincent,



    Sorry to hear you're having problems with TestComplete, but it's not a known issue.



    I'd like to ask you to open a support ticket and send some diagnostics info that will help us track down the issue:

    1. Download the Debugging Tools for Windows x86 package from:

    http://msdl.microsoft.com/download/symbols/debuggers/dbg_x86_6.11.1.404.msi

    and install it.



    2. Launch TestComplete.



    3. When TestComplete hangs, open Windows Start > Run dialog and execute the following command:

    "C:\Program Files\Debugging Tools for Windows\windbg.exe" -pn TestComplete.exe -Q -pd -c ".dump /m C:\Dump1.dmp;q"


    (If your Program Files folder is somewhere else, change the path accordingly.)



    This command will make WinDbg write a memory dump of the TestComplete.exe process to the "C:\Dump1.dmp" dump file. After the dump is written, WinDbg will be closed.



    3. Correct the dump file name in the above command line (for example, change it to Dump2.dmp), wait for two minutes and execute the command again.



    4. Repeat step 3.



    5. Use this form to send all of the generated dump files to our Support Team. They will look into the issue and respond with an explanation what's causing it.



    Thanks in advance.