Champion Level 3You have an old version of TC, and the SmartBear Test Extension is no longer supported and is most likely disabled by the browser.
Your best option is to use the latest version of TC, which has the latest SmartBear Test Extension that is supported by Chrome.
My other collegue has TC 15.45, chrome ver 132 and extnesion enabled - it works perfectly fine for him. I have the smae parameters but it doesnt recognize.
Even when i try to upgrade to a newer version i get an error message. Any suggestions on how can i upgrade?
Champion Level 3If you can use the browser to navigate the internet and TestComplete can not, maybe you are blocked by proxy or another possibility is a malware.
Have IT verify that you PC is virus free and firewall is not blocking traffic. Once validated:
1-Uninstall TestComplete and remove SmartBear extension from Browser
2-Reboot
3-Install TestComplete and validate that extension is installed and enabled
I think that you are on Key-Based license, you can login to your license and download latest version, that is if you are on a valid maintenance contract.
