Solved
Un-installation of TC9 results in error (after updating to TC10)
Have upgraded to TC10. I have both TC9 and TC10 installed on physical machine.
Now, after using TC10 for about a month and migrated all TC9 work to TC10, I want to de-install TC9.
I use regularly de-installation procedure: Add/remove programs in Windows Configuration manager. During de-installation the following error messages are displayed (see attachments). After which the de-installation gets rolled back.
How can I work around this? Is this a common issue?
Now, after using TC10 for about a month and migrated all TC9 work to TC10, I want to de-install TC9.
I use regularly de-installation procedure: Add/remove programs in Windows Configuration manager. During de-installation the following error messages are displayed (see attachments). After which the de-installation gets rolled back.
How can I work around this? Is this a common issue?
Hi,
Let me quote here the answer from the TestComplete Customer Care team sent to Mathijs:
Before starting to uninstall TestComplete 9, verify that TestComplete and all other applications that TestComplete supports or integrates with, such as your tested application, web browsers or Microsoft Visual Studio are closed.
If the TestComplete 9 installation files are corrupt and will *not* uninstall, try repairing the installation first.
However please keep in mind that you must have administrator permissions on the computer to uninstall TestComplete or perform other installation-related tasks, such as modifying or repairing the TestComplete installation or installing TestComplete.
If you have adminitrator permissions on the computer, and still can *not* update or remove the program on your computer, try the Microsoft 'Program Install and Uninstall Troubleshooter' for Windows XP, Windows Vista, and Windows 7:
