Forum Discussion
Dmitry_Nikolaev
15 years agoStaff
Hi Vince,
To investigate the problem and find its cause, we need additional information on the issue. To collect this information, please follow the steps below:
1. Download the Debugging Tools for Windows package from:
http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx
and install it.
2. When TestComplete hangs, open the "Start | Run..." dialog and execute the following command:
"C:\Program Files\Debugging Tools for Windows\windbg.exe" -pn TestComplete.exe -Q -pd -c ".dump /m C:\Dump1.dmp;q"
This command will make WinDbg write a memory dump of the TestComplete.exe process to the "C:\TestComplete1.dmp" dump file. After the dump is written, WinDbg will be closed.
3. Run a similar command to generate a dump of the tested application:
"C:\Program Files\Debugging Tools for Windows\windbg.exe" -pn TheApp.exe -Q -pd -c ".dump /m C:\TheApp1.dmp;q"
4. Correct the dump file names in the above commands (for example, change them to TestComplete2.dmp and TheAapp2.dmp), wait for two minutes and execute these commands again.
5. Repeat step 4.
6. Send us all of the generated dumps via the Contact Support form.
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