Forum Discussion

Chen2025's avatar
Chen2025
New Contributor
31 days ago

TestComplete ID-based license login error

Hi, 

I am having trouble logging into TestComplete with ID-based license. Every time I tried to log in, a blank page of web browser pops up instead of redirecting me back to TestComplete. Please assist. Thanks.

4 Replies

  • Chen2025's avatar
    Chen2025
    New Contributor

    Finally got it working by switching default browser from internet explorer to microsoft edge

  • Hassan_Ballan's avatar
    Hassan_Ballan
    Icon for Champion Level 1 rankChampion Level 1

    Reboot, and in the browser can you connect to https://manage.smartbear.com:443 if not it would seem that traffic is blocked to this address.

  • wfjamesk's avatar
    wfjamesk
    New Contributor

    that was not the resolution to our issue unfortunately.  not sure what changed, but the proxy was blocking traffic