AlumniHello Egor,
I suggest that you use this web form to open a support ticket and inform our Support Team about your performance problems and problems with your application under test. We would also appreciate it if you sent us the application under test or a sample application we could use to reproduce the problem.
If sending us the application is not possible, please provide us with the following information:
1. What operating system are you using? Do the problems you describe occur on other operating systems?
2. Is .NET Framework 4 installed on your computer? What .NET Framework version is the application under test compiled for?
3. Does your application under test contain only managed code, or does it use unmanaged code to implement UI elements?
4. What do you mean by saying that the application is shown as not Open? Does TestComplete provide access to the application's internals in the Object Browser? Are the controls not recognized during test recording or playback?
5. Does the issue with the application openness occur when you launch your application under test before or after you launch TestComplete?
When the issue with the application openness occurs again, please do the following:
1. Obtain the list of modules loaded to your application under test (you can do it with the Process Explorer) and send it to us.
2. In the Object Browser, expand your application’s process node.
3. Make a screenshot of your application process node in the Object Browser and send it to us.
4. Right-click the application’s process node and select Refresh from the context menu.
5. Make another screenshot of your application’s process node in the Object Browser and send it to us.
Thanks in advance.
