Forum Discussion

rkpatnaik's avatar
rkpatnaik
Occasional Contributor
7 years ago

Test Visualizer doesn't capture screenshot for any user action

Hi,   While recording, Test Visualizer is unable to capture any screenshots for any of the user actions. I have attached a screenshot of the same and Test Visualizer settings that I have in Project...
Visualizer
  • rkpatnaik's avatar
    rkpatnaik
    7 years ago

    Hi All,

     

    Thanks for all the recommendations, but the issue was with the default location(somewhere in the network) where the screenshots were saved and TestComplete was unable to fetch the files from that location. I saved the project in local machine and now Test Visualizer displays all the screenshots.

     

    Thanks.

tristaanogre's avatar
tristaanogre
Esteemed Contributor

Well, it looks like they are getting captured... but what appears to be happening is that the actual files aren't being properly saved... what I'm seeing are "broken links" in the Visualizer.  A quick test on my environment... works fine so it's something specific to your environment, situation, etc...

 

Question: Is this screenshot IMMEDIATELY after recording or is this opening the project after having recorded on a previous day?  The reason I ask is that if it's from a previous day, it COULD be that the image files themselves are not being checked in to your source control and your source directory got refreshed.  

rkpatnaik's avatar
rkpatnaik
Occasional Contributor
7 years ago

Thanks for your reply.

This happens as soon as I finish a recording. I tried to uninstall TestComplete and again install it, but this issue still persists.

  • tristaanogre's avatar
    tristaanogre
    Esteemed Contributor
    7 years ago

    It could be a permissions problem with your environment.  The visualizer images are saved to a subfolder of where the test code is stored so it's entirely possible that something is blocking the save of those images.

    • Marsha_R's avatar
      Marsha_R
      Moderator
      7 years ago

      Visualizer files are pretty big.  Do you have enough space on the drive for them to be saved?