Forum Discussion

ChrisMac's avatar
ChrisMac
Contributor
14 years ago

TC doesn't recognize a new client server app.

Hi -

I'm testing 2 client server apps - 1 TestComplete recognizes and 1 TC doesn't. Both are built using C#/.NET. I run the spy over the app. TC doesn't recognize and ....nothing. Doesn't recognize a thing. Is there an add-in I need to use? Perhaps I'm not asking the right questions of the developer of the unrecognized app. Thanks in advance.



Chris

6 Replies

  • vex's avatar
    vex
    Contributor
    14 years ago
    Did you make sure both applications are listed in your TestedApp section?  I had this problem early on with some .NET apps and realized that if the app isn't listed in TestedApp, testcomplete isn't really able to look inside of it.
  • irina_lukina's avatar
    irina_lukina
    Super Contributor
    14 years ago

    Hi Chris,


    Is there an add-in I need to use?


    Getting access to internal objects, methods and properties of .NET applications requires that the following plug-ins be installed and enabled in TestComplete:

    1. .NET Open Application Support

    2. .NET Classes Support


    If both of the mentioned plug-ins are enabled and TestComplete still fails to recognize the elements of your applications, please contact our Support Team and send them the application so that they could use it to reproduce the behavior.


    Thanks.

  • ChrisMac's avatar
    ChrisMac
    Contributor
    14 years ago
    Hi Irina, both those plug-ins are installed and active so that isn't the issue. I did create a separate project suite for this app. but that didn't help either. I'll contact the support team but how do I "send the application" to them?



    Chris
  • vex's avatar
    vex
    Contributor
    14 years ago
    Chris,



    did you add the .net app as a TestedApp - this isn't creating a new suite or anything, it's just adding that executable as a TestedApp.
  • irina_lukina's avatar
    irina_lukina
    Super Contributor
    14 years ago

    Hi Chris,


    I'll contact the support team but how do I "send the application" to them?


    If it's possible, you could send the executable (or installation package) of your client-side application to our Support Team so that they could reproduce the behavior you described. For this purpose, you need to contact our Support Team, and they will let you know where to upload your file so that they could receive it.


    If reproducing the problem requires connecting to your server, please specify in your request whether it's possible that our employees connect to your server from their computers (for instance, through the Internet).


    Thanks.

  • ChrisMac's avatar
    ChrisMac
    Contributor
    14 years ago
    Hi Vince, yes, I added my app. as a TestedApp (had to look up how to do that in the online help. Imagine that?) by adding the .exe file of my app. but still nothing. The Spy doesn't recognize any object.



    Irina, I'll contact Tech Support to report my issue and ask how to send my app. Thanks to the both of you for your help.



    Chris