Forum Discussion

domik's avatar
domik
Occasional Contributor
14 years ago

TC 8.5 demo crashes ammemb.dll

Hello,



I'm evaluating TC8 demo. TC is frequently crashing at module ammemb.dll. Is there any know fix for this? I have already send info to support but none contacted me with this problem.



Error report is attached.

8 Replies

  • tristaanogre's avatar
    tristaanogre
    Esteemed Contributor
    14 years ago
    Question:  How did you contact support?  If you simply sent an e-mail to support@smartbear.com, you won't get an answer as that e-mail address is not set up for accepting direct e-mails.  Use the following link in the future to contact support.



    http://smartbear.com/support/message/?prod=TestComplete



    As for the crashing, I'm guessing it has to do with how Actual Multiple Monitors is wrapping the Windows UI.  Since TestComplete works with the UI for interacting with applications, it may mean that TC is incompatibile with AMM.  Try disabling your Actual Multiple Monitors utility and see if the problem continues.
  • domik's avatar
    domik
    Occasional Contributor
    14 years ago
    Thanks for info.

    As for first question - I used the link you mentioned.



    Also thanks for the tip - it's possible that this application is messing up.
  • tristaanogre's avatar
    tristaanogre
    Esteemed Contributor
    14 years ago
    Thanks for info. 

    As for first question - I used the link you mentioned.




    One of the things that gets people is that, after they fill out the information for the support request and click to go to the next screen, many don't realize that, on that next screen, they need to click one more button to confirm that they want to actually submit the request.  If you didn't get an auto-response back from SmartBear with a ticket number in the subject (in the format of [Mnnnnnnn]), then you might not have completed the submission.
  • domik's avatar
    domik
    Occasional Contributor
    14 years ago
    Well I think that I did that but - will it also work this way if I use TC Demo version ?
  • tristaanogre's avatar
    tristaanogre
    Esteemed Contributor
    14 years ago
    Yes, you should get at least an auto response back within a few minutes confirming the submission of your ticket followed by another auto-response with the ticket #.
  • AlexeyKolosov's avatar
    AlexeyKolosov
    Icon for Staff rankStaff
    14 years ago

    Hello Dominik,


    We have investigated the crash dump file you attached to your post. It is quite possible that the crash was caused by the QuickTestProfessional application that was running in your system. Could you please check whether TestComplete crashes if QuickTestProfessional is not running?


    As for the problem with submitting a support request, we have checked this in our logs. We see that you did not click the button on the next screen that Robert mentioned, and that is why, the message did not reach us.

  • domik's avatar
    domik
    Occasional Contributor
    14 years ago
    Actually Robert was right - its "Actual Multiple Monitors" application that is causing problems. I faced this issue few more times when QTP wasn't started.
  • AlexeyKolosov's avatar
    AlexeyKolosov
    Icon for Staff rankStaff
    14 years ago

    Hi Dominik,


    Could you please check whether TestComplete works correctly if you enable the "Don't terminate the application" check box and click the Don't send button? If it works correctly, we can make the tool ignore the exception in the ammemb.dll module.