Forum Discussion

jana_horackova's avatar
jana_horackova
New Contributor
9 years ago

SmartBear licenses - disable due to cloning -> re-activation problem

Hi SmartBears,   I have a problem with our licenses for TestExecute and TestComplete licenses. This problem occured at July  1, 2016, when after start of testComplete or TestExecute application thi...
  • TanyaYatskovska's avatar
    TanyaYatskovska
    9 years ago

    Hi Jana,

     

    Thanks for posting your question here.

    However, to resolve it, we need to know more license details from you. Thus, could you please submit the issue to our TestComplete Customer Care Team? 

    http://support.smartbear.com/product-list/

    Once you fill in the Contact Form, you can chat with our support engineers online.

    Thanks in advance.

A29992's avatar
A29992
Frequent Visitor

Hi,

 

We encountered the same issue on cloning, temporarily we generate emergency license for us to proceed testing. Can you also help use resolve the cloning issue? Do we need another license since the license we've been using was already disabled?

 

Please see attached photo.

 

Thanks!

 

Jhon