Forum Discussion
Abramova
13 years agoStaff
Hi,
We cannot find your message in our database. When you sent your message to the Support Team, did you get an auto-response with the ticket ID back (in the format of [Issue # Mnnnnnnn] in the subject heading)? If you didn't, your request MIGHT not have gone through. Hitting "submit" on the page for sending a message is actually a two-step process - submit in the first place, and then acknowledge to go ahead with the ticket on the next page.
Please try to send your message to the Support Team again.
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