I'll tell you what I've told many others and many here have done the same... Recording is a GREAT way to do initial investigation of your test and application undertest... but it should not be relied upon for the final creation of a test case. 99.999% of the time, you WILL be going back and editing your recording to make sure that you have all the bits and pieces where they need to be.
As to why the recording didn't capture the action... don't know the answer exactly but my suspicion is that when you right clicked in the initial recording, something wasn't quite ready for TestComplete to recognize the command... perhaps object identification was still in progress or perhaps the component was just not recognized at all. Any number of things. If the problem persist, contact SmartBear support directly and they will help determine the root cause. But, in the meantime, recognize that you will be editing recordings and making modifications.
