Forum Discussion

New Contributor

11 months ago

Solved

Reset of the Test Execute enable extensions

Hello, We use Test Execute on our Azure Virtual Machines, and our test scripts rely on the legacy OCR module. Our team writes scripts using TestComplete version 15.54.x.x, with a similar version for...

object recognition

rraghvani
11 months ago
Refer to https://support.smartbear.com/testcomplete/docs/testing-with/deprecated/ocr/required-plug-ins.html and the Requirements in https://support.smartbear.com/testcomplete/docs/testing-with/object-identification/ocr/index.html - "Your computer must have access to the ocr.api.dev.smartbear.com web service. If you have firewalls or proxies running in your network, they should allow your computer to access the web service."

rraghvani

Champion Level 3

11 months ago

Issues regarding licenses, it's best to get in contact with your SmartBear sales representative.

janusz_z

New Contributor

11 months ago

Do you think that the problem cause by the license sounds reasonable. We use SmartBear ID-based licenses, and we run tests in parallel.

rraghvani
Champion Level 3
11 months ago
Refer to https://support.smartbear.com/testcomplete/docs/testing-with/deprecated/ocr/required-plug-ins.html and the Requirements in https://support.smartbear.com/testcomplete/docs/testing-with/object-identification/ocr/index.html - "Your computer must have access to the ocr.api.dev.smartbear.com web service. If you have firewalls or proxies running in your network, they should allow your computer to access the web service."
Hassan_Ballan
Champion Level 3
11 months ago
If you run TestExecute tests in parallel and you do not have enough license seats for each instance, execution will fail with license error. This may look intermittent based on each test duration to release license seat for another test to occupy that license seat.

Once you resolve the license issue you can confirm if the OCR issue remains.

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Reset of the Test Execute enable extensions

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