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joseph_michaud's avatar
joseph_michaud
Icon for Staff rankStaff
10 years ago

Re: Testing app via Remote Desktop (TRIAL version)

"Cannot connect to the Sentinal LDK License Manager service on your computer." means that the license service was not installed properly or could not start.  The license service is responsible for serving any licenses you may have activated on the machine, or for brokering your request for a license (by looking for a license on any visible license servers) if there are no licenses on the local machine.  The license sevice is included as part of the product installation for TestComplete, TestExecute, AQtime and LoadComplete.

 

This is usually caused by an over-vigilent anti-virus product.  As Administrator, try turning off your anti-virus and the reinstall the product.  If you still get this message, contact Customer Support.

4 Replies

  • David91's avatar
    David91
    Frequent Contributor
    10 years ago

    Yes, I´ve free license on the local PC. At the remote PC not. How license comes to remote PC, please?

    • joseph_michaud's avatar
      joseph_michaud
      Icon for Staff rankStaff
      10 years ago

      Since TestComplete demo licenses are node-locked, the license on your local PC is only good for your local PC.  You'd have to sign up for another trial and then install the trial package on the remote PC to get a license there.

      • David91's avatar
        David91
        Frequent Contributor
        10 years ago

        Ok, I understand. I can´t connect with trial license via remote desktop. I have to buy a license to be from a local PC (installed TestComplete) joined via remote desktop? Thanks your answer... ;)