Forum Discussion

farangkao's avatar
farangkao
New Contributor
9 years ago

TestCompleteService11.exe randomly uses Full CPU once a day

Since i've installed TestComplete, i have a nearly daily occurance, that my CPU is going to 100%.   It's always the TestCompleteService11.exe that is doing that.   This happened during the Trial...
TanyaYatskovska's avatar
TanyaYatskovska
SmartBear Alumni (Retired)

Hi Farangkao,

 

Are you using TestComplete 11.3? Please check if you see the same issue in this product version. Otherwise, I recommend that you report this issue to our Customer Care Team:

http://support.smartbear.com/product-list/

 

farangkao's avatar
farangkao
New Contributor
9 years ago

Thanks Tanya,

 

I'm using 11.30, i've created a Ticket.

 

  • jeeejay's avatar
    jeeejay
    Contributor
    8 years ago

    Hello,

     

    I am noticing the same behavior as well. Even I am running 11.3 and on a floating license. Was there any resolution? Can I track the details of the ticket? Please respond. Thanks!

     

    - GJ

    • joseph_michaud's avatar
      joseph_michaud
      Moderator
      8 years ago

      Check that nothing else is using the same ports as TestCompleteService11.  By default they will be 6090-6092 (unless you've changed them).  Also, if your company is using a port scanner to test for open ports, this might interfere with the service as well.

      • jeeejay's avatar
        jeeejay
        Contributor
        8 years ago

        Hello Joseph,

         

        Thanks a lot for the quick response. I have started a conversation with our company's IT team and will find out details about the ports and port scanning as well.

         

        Just curious to know the role of the process/service. I understand that it would be required by the Network Suite project item. Is there any other significant feature that would not work properly if I 'stop' the service?

         

        - GJ