Hi Support Team,
I face this problem Currently.
Our company have purchased Test Complet and using it fine until now. Recently We need to Change motherboard for the PC. In order to that i deactivated the existing licenses through
https://my.smartbear.com/ web page. I had sucessfully deactivated licenses.
Then i changed the motherboard (only motherboard-not HDD). This i tried to re-activate the licenses thourgh same procedure. And sucessfully Activated. I got a message stating The Licenses is sucessfully activated.But when i start the Test Complete, i get message stating "Cloned HASP SL Secure Strage Detected. Error Code: hasp_login, 64". when i check my Account i stats the license is activated. But when log though "http://localhost:1947/_int_/products.html", it stats Disabled due to Cloning.
When i want to trouble shoot online, unfortunately the link need a valid subscription to provide solution from Smart Bear. This is very hard for customer like us who needs to contact SmartBear in presure suitation. My job is deeply troubled by this, Please help me Fix this ASAP.
Attached is my Licenses information. Please help
