Process still stuck in task manager after closing it .

Question

Hi all ,&nbsp;I have an issue&nbsp; when I tried to close process by using&nbsp;Sys.WaitProcess(" app name ", 0).Close () ,&nbsp;sometimes test complete&nbsp; can't close&nbsp; the process correctly and process still stuck , so&nbsp; the next test can't start running because previous test not closed the application correctly . What's the reason for that ?&nbsp;&nbsp;Thanks .&nbsp;

lherry · Answer

Hi zoey,&nbsp;If the process to be closed has an event handler that requires user final interaction, this can indeed block (dialog "do you want to save your file", etc.).&nbsp;In my opinion, the problem is more the method used.&nbsp;Personally, I've created a dedicated method that applies the Close() command and tests for correct closure, several times (in order to send the Close() command back to potentially open child dialogs) and as a last resort ends with the Terminate() command to guarantee closure (with an ultimate test for correct closure).&nbsp;For the exact reason of no closure of your process, it's more the process to be closed that contains it... Are there any logs to trace what happens when it receives the close message?

rraghvani · Answer

Oops, I've just noticed you are using Sys.WaitProcess() and not&nbsp;Sys.Process()
&nbsp;
Here's an example,
function Notepad()
{
    // Assuming Notepad is opened.
    
    var process = Sys.Process("notepad");
    
    // Enter text
    process.Window("Notepad", "Untitled - Notepad", 1).Window("Edit", "", 1).SetText("Smartbear"); // Comment out line
    
    // Close application    
    Sys.Process("notepad").Close();
    
    // Respond to save dialog
    if (Sys.WaitProcess("notepad", 5000).Exists)
    {
        // Click 'don't save' button
        process.Window("#32770", "Notepad", 1).UIAObject("Notepad").Window("CtrlNotifySink", "", 8).Window("Button", "Do&amp;n't Save", 1).Click();
    }
}
1. Launch Notepad, and run the script.
2. Comment out the SetText() line.&nbsp;
3. Launch Notepad again, and run the script.
&nbsp;
The script deals with the 'Do you want to save changes to Untitled?' dialog appearing, as well it not appearing.
&nbsp;
&nbsp;

zoey · Answer

Hi ,Thanks again , but I would have a question do you mean my issue was when I used&nbsp;Sys.WaitProcess() and not&nbsp;Sys.Process()&nbsp; ?&nbsp;&nbsp;so do you mean issue will solve when&nbsp; close the application not using ( File-&gt;Exit )&nbsp; and click on "No" button in close popup and check process if closed or not as before , but it will use Close method only to close it and check close popup , right ?&nbsp;look at for my bellow code :&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

rraghvani · Answer

Ignore my previous responses, just have a look at the code example I have provided. Run the code against Notepad, and understand the code. You should then be able to adapted the code for your application.&nbsp;

zoey · Answer

Hello ,Thanks in advance for your replied&nbsp; , you mean close method doesn't work correctly when&nbsp;event handler that requires user final interaction&nbsp; ? , my test finished by exit an application (File-&gt;exit ) and when exit an application&nbsp; popup message appeared to ask if you want to save file or not&nbsp; as you said "process to be closed has an event handler that requires user final interaction",my code here&nbsp; applied to&nbsp; exit without save the file&nbsp; then check the process if still stuck in background or not ,&nbsp; &nbsp;when I looked to test logs in the bellow seems test printed the message "before check process " in the logs but not close the process maybe unexpected error happened but I don't know what's the error , so process still stuck in task manager and next test can't start if not close correctly .so how can I fix this issue ?&nbsp;&nbsp;Thanks .&nbsp;&nbsp;&nbsp;&nbsp;

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