Problems with Code Explorer in TC 8
I am working often with Code Explorer Tab in Testcomplete. Since I updated to Version 8, Testcomplete often crashes when working with that tab, e.g. when I use Code Explorer to navigate to a piece of ...
Forum Discussion
YMinaev
Staff
StaffHi John,
Can you collect the following information for us?
1. Record a video which demonstrates reproducing the crash and send it to us. For example, you can use Jing, which is a free recorder.
2. If TC shows its dumper window when the crash occurs, there should be a dump file in the "C:\Users\<username>\AppData\Local\AutomatedQA\TestComplete\8.0\Logs\" (in Windows Vista or later) or "C:\Documents and Settings\<username>\Local Settings\Application Data\AutomatedQA\TestComplete\8.0\Logs\" (in other versions of Windows) directory. Check whether this directory contains a file whose name corresponds to the date and time of the crash. Send us this file.
BTW, you can submit a new support case regarding this issue, if needed.
Let me know if you want me to recreate the situation and collect any info for you.
Can you collect the following information for us?
1. Record a video which demonstrates reproducing the crash and send it to us. For example, you can use Jing, which is a free recorder.
2. If TC shows its dumper window when the crash occurs, there should be a dump file in the "C:\Users\<username>\AppData\Local\AutomatedQA\TestComplete\8.0\Logs\" (in Windows Vista or later) or "C:\Documents and Settings\<username>\Local Settings\Application Data\AutomatedQA\TestComplete\8.0\Logs\" (in other versions of Windows) directory. Check whether this directory contains a file whose name corresponds to the date and time of the crash. Send us this file.
BTW, you can submit a new support case regarding this issue, if needed.