Forum Discussion

cmpenn's avatar
cmpenn
Contributor
6 years ago

Problems installing TestComplete 14.2 on WIndows 10

Yesterday I was upgradiing from the previous version (14.10 I think), to 14.2 on two machines, one of our CI machines and my own workstation.

 

Installation on the CI machine went smoothly.

 

When I went to install on my machine, I started having errors. I had several applications open, and let it try to close and restart them after install. Unfortunately, after the install, I can no longer open TestComplete without it crashing immediately.

I've tried uninstalling, rebooting, repairing, none of them seem to work. I've even tried out clearing a few registry keys in case something was holding on to it.

 

Attached is a screenshot of one of the errors I'm seeing.


Any advice/ideas? This is the first failure I've had for an upgrade, and I'm a bit worried about recommending we update to the latest version now.

  • cmpenn's avatar
    cmpenn
    6 years ago

    It turns out that an overzealous corporate antivirus was the problem. IT informed me and now it all works.

  • Marsha_R's avatar
    Marsha_R
    Moderator
    6 years ago

    If it was me, I would uninstall, make sure all the directories are gone, then install from scratch and restore my project from backup.   Or you can always contact Support directly.  Here's the link:

    https://support.smartbear.com/message/?prod=TestComplete

     

    And stop messing with the registry!  Nothing good ever comes from that.

     

    • cmpenn's avatar
      cmpenn
      Contributor
      6 years ago

      It turns out that an overzealous corporate antivirus was the problem. IT informed me and now it all works.