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kyork's avatar
kyork
Occasional Contributor
3 years ago

Popup window not recording during web testing

TestComplete stopped recording the pop-up window and the activities performed on the pop-up window during web testing.  I thought this issue would resolve once I upgraded to the new version 15.43.1 b...
  • kyork's avatar
    3 years ago

    It is an actual browser window that is opened using Javascripts window.open method.  The browser window used to record even without the SmarBear Test Extension but it stopped recording when we haven't changed anything.

  • kyork's avatar
    kyork
    3 years ago

    Hello TK6666.  This is still an issue for me but there is a temporary workaround.  When you record your test case, use the property checkpoint on the pop-up browser.  Adding the property checkpoint allows TC to recognize the popups.  I have spoken with the TC support team about this and they are working with their DevOps team to find a permanent solution.

  • rraghvani's avatar
    3 years ago

    ...it might be worth removing the Solved solution for this topic

  • TK6666's avatar
    TK6666
    3 years ago

    Hi kyork 

    could you kindly advise which checkpoint you are specifically using. When i try to use the checkpoint it is also behaving abnormally. It gives a message''finding checkpoint under mouse'' and just hangs there until i have to exit. Do you know if the TC support team has an ETA as to when this issue will be resolved. I haven't had any feedback yet on my ticket that i logged

     

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TestComplete stopped recording the pop-up window and the activities performed on the pop-up window during web testing.  I thought this issue would resolve once I upgraded to the new version 15.43.1 but the issue is still there.  Did anyone have a similar experience and know what the fix is?  

","kudosSumWeight":0,"postTime":"2022-09-26T14:06:18.342-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:Test Creation","text":"Test Creation","time":"2021-01-24T07:21:28.264-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wy","node":{"__typename":"Tag","id":"tag:web testing","text":"web testing","time":"2019-01-16T07:13:56.648-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:238848_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1582},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

TestComplete stopped recording the pop-up window and the activities performed on the pop-up window during web testing.  I thought this issue would resolve once I upgraded to the new version 15.43.1 but the issue is still there.  Did anyone have a similar experience and know what the fix is?  

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TK6666

On the Checkpoint Wizard, there is an option to select \"Drag the target to an object\".  That is what I use.  Here is the link that may be helpful:  https://support.smartbear.com/testcomplete/docs/testing-with/checkpoints/property/creating.html#SpecifyingObject

","body@stringLength":"660","rawBody":"

On the Checkpoint Wizard, there is an option to select \"Drag the target to an object\".  That is what I use.  Here is the link that may be helpful:  https://support.smartbear.com/testcomplete/docs/testing-with/checkpoints/property/creating.html#SpecifyingObject

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Hi there kyork.I had to downloaded the latest version last week because i was prompted to do so and now have the same issue.All my past tests that i recorded were there is a pop up message ran fine up until i installed the new version and now it is not recognizing the object...for example the ok button.I tried to re-record and it doesnt look like tst complete is even recording the pop up window and ok button now.

Can someone please advise?

","body@stringLength":"647","rawBody":"

Hi there .I had to downloaded the latest version last week because i was prompted to do so and now have the same issue.All my past tests that i recorded were there is a pop up message ran fine up until i installed the new version and now it is not recognizing the object...for example the ok button.I tried to re-record and it doesnt look like tst complete is even recording the pop up window and ok button now.

Can someone please advise?

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Hello TK6666.  This is still an issue for me but there is a temporary workaround.  When you record your test case, use the property checkpoint on the pop-up browser.  Adding the property checkpoint allows TC to recognize the popups.  I have spoken with the TC support team about this and they are working with their DevOps team to find a permanent solution.

","body@stringLength":"384","rawBody":"

Hello TK6666.  This is still an issue for me but there is a temporary workaround.  When you record your test case, use the property checkpoint on the pop-up browser.  Adding the property checkpoint allows TC to recognize the popups.  I have spoken with the TC support team about this and they are working with their DevOps team to find a permanent solution.

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Hi kyork 

could you kindly advise which checkpoint you are specifically using. When i try to use the checkpoint it is also behaving abnormally. It gives a message''finding checkpoint under mouse'' and just hangs there until i have to exit. Do you know if the TC support team has an ETA as to when this issue will be resolved. I haven't had any feedback yet on my ticket that i logged

 

","body@stringLength":"605","rawBody":"

Hi  

could you kindly advise which checkpoint you are specifically using. When i try to use the checkpoint it is also behaving abnormally. It gives a message''finding checkpoint under mouse'' and just hangs there until i have to exit. Do you know if the TC support team has an ETA as to when this issue will be resolved. I haven't had any feedback yet on my ticket that i logged

 

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It is an actual browser window that is opened using Javascripts window.open method.  The browser window used to record even without the SmarBear Test Extension but it stopped recording when we haven't changed anything.

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...it might be worth removing the Solved solution for this topic

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