Our team is right now facing issues with OCR service. How can we resolve it?
The OCR service failed to process the document.
Details:
Image dimension: 151x108
Size: 2217 bytes
Hash: a1dcdbf6a2d105129919a0bf0f0f3546
Request execution time: 35875 ms
Server: https://ocr.api.dev.smartbear.com
Status code: 500 (Internal Server Error.)
Error message: The service is currently unavailable.
Champion Level 3TestComplete uses a web service residing at ocr.api.dev.smartbear.com, which uses Google Vision API. It sends images to the service and obtains the text recognition results. The computer, on which your tests run, must have access to the web service. If you have firewalls or proxies running in your network this can cause issues.
If you enter https://ocr.api.dev.smartbear.com in your browser, it should open Swagger i.e. SmartBear OCR API, and if you get an invalid response, then the service could be down.
You can get more information at https://support.smartbear.com/testcomplete/docs/testing-with/object-identification/ocr/requirements.html , and also see post OCR service failed. request contains invalid argument | SmartBear Community
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Failed to connect to https://ocr.api.dev.smartbear.com. | SmartBear Community
