Forum Discussion

UConnAnnMarie's avatar
UConnAnnMarie
Contributor
3 years ago

Not receiving Forgot password email

It seems like TestComplete thinks my password is incorrect.  When I click on Forgot Password, I never get an email to reset my password.  

I've checked my Spam bucket but nothing is there.

  • Hi UConnAnnMarie 

     

    Which password cannot be reset? 

     

    Are you talking about the license manager login? (Smartbear ID)  

     

    If yes can you try resetting using a different browser? 

    Let me know if that works

     

    KR

     

    Vinnie

    • UConnAnnMarie's avatar
      UConnAnnMarie
      Contributor

      No that didn't work.  Why am I not getting an email when I click on Forgot Password?

      • vinniew's avatar
        vinniew
        Staff

        Hi UConnAnnMarie 

         

        what browsers have you used... 

         

        Can you try Firefox/Edge and chrome? 

         

        Is the same happening in incognito//private browsing? 

         

        As for why this is happening, its hard to say without seeing the issue.

         

        I know i have seen this where browsers were blocking the request using a pop up blocker. 

         

        Use this link for forgetting the password

        https://manage.smartbear.com/

        >click on forgot password

         

        Alternatively if you raise a support case, here you can specify specific account details and if required support can jump on a call.  

        https://support.smartbear.com/testcomplete/message/ 

         

        This can be escalated also by your SmartBear Rep / Account Manager

         

        If you want to update this thread and let members know what solved it be sure to 🙂 

         

        Kr

        Vinnie