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cdosreis's avatar
cdosreis
Occasional Contributor
7 years ago

lost object mapping after browser update

Hi,   I had an object mapped and after I update tc to the latest version I have lost the object mapped. When I check the properties of the object and hit the highlight button it doesn't find the ob...
cdosreis's avatar
cdosreis
Occasional Contributor
7 years ago

Hi Robert,

Thanks for your answer! I have created an issue with support.

 

Anyhow I'm trying to execute firefox as the following without any luck

Browsers.Item("firefox").Run("about:blank")
Browsers.Item("firefox").Run
Browsers.Item("firefox").Run "about:blank"

The estrange thing is that when I'm debugging and going step by step to see where is falling. Tc execute the command. the firefox starts but immediately tc stop working.
On the log says "the firefox version is not supported".
On the "additional info" says "Please check for a Firefox support patch on the support.smartbear.com web site, or use a supported Firefox version."


Hope this information helps
  • tristaanogre's avatar
    tristaanogre
    Esteemed Contributor
    7 years ago

    Then it sounds like the problem is with the patch.  Again, just to be sure, you're running TC version 12.50.xxxx and you've downloaded and applied the appropriate patch from https://support.smartbear.com/downloads/testcomplete/firefox-patches/?

     

    If so, then at this point, you have two options.

    1) roll back the version of FireFox to the pure version 60 and disable automatic updating so that you can continue to work until SmartBear can update their patch 

     

    or

     

    2) Continue to work directly with SmartBear support and wait for an updated patch.

     

    The reason being is that it sounds like while it is only a minor FireFox update, it could be that TestComplete still can't work with it without an appropriate patch.