Forum Discussion

McFoesch's avatar
McFoesch
Occasional Contributor
10 years ago

Loading Chart. Please Wait, Chart never appears

I recently received a new machine using MS7 64 bit OS with 8 GB of ram instead of my previous MS7 32 bit OS with 4 GB of ram.    Had transfered Test Complete license over sucessfully and scripts ap...
cunderw's avatar
cunderw
Community Hero
10 years ago

If I remember correctly you need to have flash player installed for the graph to show up. 

McFoesch's avatar
McFoesch
Occasional Contributor
10 years ago

Thanks Cunderw, I have checked that, I have the flash player installed as well as enabled for my browsers via the following website and it stated it was using current Flash Version 20.0.0.306 (debug version), Browser name Internet Explorer (ActiveX), Operatring system Windows (Windows 7), and I can successfully view the animated flash generated picture at the bottom of the webpage with the clouds moving. I can see same thing with Google Chrome and Firefox just with different Browser appropriate Names listed.

https://helpx.adobe.com/flash-player.html

 

On my old machine I was using Flash Version 19.0.0.245 (debug version).  Don't believe the Flash Version should cause any issue unless there is some sort of issue with Test Complete utilizing the most recent Flash Player?

 

Thanks for your feedback, do you or anyone else have other ideas of things to chcck or consider?

Mark

 

  • joseph_michaud's avatar
    joseph_michaud
    Icon for Staff rankStaff
    10 years ago

    Try uninstalling / reinstalling TestComplete...

    • McFoesch's avatar
      McFoesch
      Occasional Contributor
      10 years ago

      If I recall correctly when I moved from my old laptop to my new laptop, using Windows Add/Remove Program, it prompted me if I wanted to completely uninstall, then it asked me if I wanted to deactivate License (and some verbage related to moving to another machine).

       

      I am thinking I would want to accept the completly uninstall option, then choose to NOT deactivate the license since I will be turning around and reloading the Test Complete back on the same machine I just removed it from. 

       

      Does that sound correct? 

       

      Thanks, Mark

      • joseph_michaud's avatar
        joseph_michaud
        Icon for Staff rankStaff
        10 years ago

        It does.  You're right . . . there's no point in deactivating the license if you'd just simply have to re-activate it again on that same  machine.

  • AlexKaras's avatar
    AlexKaras
    Community Hero
    10 years ago

    Hi Mark,

     

    TestComplete is 32-bit application and thus can use only 32-bit versions of Java and Flash. But as you are on 64-bit machine and have java script enabled in your browser (don't you? ;) ), then, most probably, all these modern 'overly smart' web sites suggest you to install 64-bit versions of their software. You must pay additional attention and explicitly install 32-bit versions of Java and Flash in order they can be used by 32-bit applications (not only by TestComplete). (If you also need 64-bit versions of Java and Flash - these versions must be installed separately.)

    Hope this will help.