Issue launching Acrobat XI in TestComplete

Thanks for your help Ryan.



I'm unable to access my local administrator account at this time, but my domain account is an administrator on this machine and both Acrobat processes run under this account.



Some good news though, my colleague has managed to get it to work by playing around with some of the settings in Acrobat under Edit | Preferences.



On 3D & Multimedia | 3D Tool Options, changing both 'Open Model Tree on 3D Activation' and 'Default Toolbar State' from 'Use annotation's settings' to 'Yes' and 'Shown' respectively,



And under Security (Enhanced) | Sandbox Protection, unticking 'Enable Protected Mode at startup'.



This somehow seemed to do the job and I can now run Acrobat XI from TC. I can't confirm whether some or all of the above settings were the cause, as putting them back to how they were doesn't recreate the error - Acrobat will still run successfully.



It's also worth noting I was playing around with the MSAA option under the Project Properties | Open Applications | MSAA '*' option, which may have affected it; but again, everything was reset back to default with it still working fine!

"attempting to launch it from TC"

Can you give a specific example or snippet of how you are doing this?

Of course, either:

• 
  Right-clicking on it in TestedApps and clicking 'Run selected'


• 
  Using the line 'TestedApps.AcroRd32.Run()' from inside a script

Thanks,



Ben

I've reinstalled Acrobat, readded it in TestedApps and restarted my machine.



The application path is definitely correct and there are no parameters, working folder or anything and run mode is set to simple (see attached image).



However, still an issue. On top of this, Acrobat seems very unstable when being accessed by TestComplete, either from the script or from the spy tool, and it often terminates unexpectedly. I've switched off the accessbility option that attempts to auto-tag the PDF; which was causing some issue, but no effect.



I'm just going to try it again on another machine with TC version 10 incase it's something to do with the latest update.

That is interesting. It sounds almost like it's not running with your current Windows user and is instead starting under a different user thus not showing the main form. That is of course based on the fact that you can launch reader outside of test complete. So one thing you can try doing is logging in as the local administrator on your machine and try it. If that works then you'll know it's probably the way you launched test complete, domain rights, etc.

Sounds like you took all the right troubleshooting steps to narrow it down and figure it out. I know how frustating problems like this can be so I'm glad you got it!

Hi Ben,



One more idea is to start TestComplete as administrator (right-click and select Run as administrator). Does this improve the situation?

Hi Alexei



I've been running TestComplete as an administrator as you suggested, but so far there doesn't seem to be any difference with Acrobat accessibility.



However I’m unable to recreate the original issue at the moment, but I'll persist for now and let you know if I find anything.



Many thanks,



Ben