Issue launching Acrobat XI in TestComplete
Greetings, I'm having an issue trying to launch Adobe Acrobat Reader XI from TestComplete, either from the TestedApps or from a script. So far I've been unable to work out why it's n...
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Thanks for your help Ryan.
I'm unable to access my local administrator account at this time, but my domain account is an administrator on this machine and both Acrobat processes run under this account.
Some good news though, my colleague has managed to get it to work by playing around with some of the settings in Acrobat under Edit | Preferences.
On 3D & Multimedia | 3D Tool Options, changing both 'Open Model Tree on 3D Activation' and 'Default Toolbar State' from 'Use annotation's settings' to 'Yes' and 'Shown' respectively,
And under Security (Enhanced) | Sandbox Protection, unticking 'Enable Protected Mode at startup'.
This somehow seemed to do the job and I can now run Acrobat XI from TC. I can't confirm whether some or all of the above settings were the cause, as putting them back to how they were doesn't recreate the error - Acrobat will still run successfully.
It's also worth noting I was playing around with the MSAA option under the Project Properties | Open Applications | MSAA '*' option, which may have affected it; but again, everything was reset back to default with it still working fine!
I'm unable to access my local administrator account at this time, but my domain account is an administrator on this machine and both Acrobat processes run under this account.
Some good news though, my colleague has managed to get it to work by playing around with some of the settings in Acrobat under Edit | Preferences.
On 3D & Multimedia | 3D Tool Options, changing both 'Open Model Tree on 3D Activation' and 'Default Toolbar State' from 'Use annotation's settings' to 'Yes' and 'Shown' respectively,
And under Security (Enhanced) | Sandbox Protection, unticking 'Enable Protected Mode at startup'.
This somehow seemed to do the job and I can now run Acrobat XI from TC. I can't confirm whether some or all of the above settings were the cause, as putting them back to how they were doesn't recreate the error - Acrobat will still run successfully.
It's also worth noting I was playing around with the MSAA option under the Project Properties | Open Applications | MSAA '*' option, which may have affected it; but again, everything was reset back to default with it still working fine!