Forum Discussion

harsh_chhibber's avatar
harsh_chhibber
Contributor
12 years ago

Issue found while running testcomplete

I am facing issue while running android script- Test complete screen hangs and unable to proceed, need to kill the process and then again when I opened the Test complete- still not able to resume m...
TanyaYatskovska's avatar
TanyaYatskovska
Icon for Alumni rankAlumni
12 years ago

Hi Harsh,


 


Please follow the steps below to help us investigate the issue:


 


1. When the problem occurs, run the Report Generator tool located in <TestComplete>\Bin\ReportGenerator.exe.


 


2. Select the "Launch/attach to TestComplete" option.


 


3. Click the "Generate memory dump" button in the Report Generator tool three times with a 5-second delay between the clicks.


 


4. Click the "Generate..." button and specify the destination folder. The tool will create a ZIP archive with the report files inside.


 


5. Send the archive to our Support team with the link to this discussion or with the description of the issue.


 


Thanks in advance.