Is there anybody who successfully add your offline license(node-locked) in your private network ?

Hi,

Is there anybody who successfully add your offline license(node-locked) in your private network?

After converting TestComplete license from key-based to id-based, I am adding the offline license to TestComplete but the following error message is displayed and I can't use TestComplete at all.  when I closed the error, TestComplete is closed automatically.

ERROR MESSAGE:

"An offline license check error occurred. The server failed to provide you with the TestComplete license."

The computer that TestComplete was installed is with static IP in private network. it can't use public internet.

When I got fingerprint file to generate offline license from TestComplete. the fingerprint file didn't have MAC ADDRESS information (MAC ADDRESS was blank).

I guess the blank MAC ADDRESS in fingerprint file could make this problem.

If anybody who successfully add your offline license in your private network, Please let me know.

Thanks,

Ray