Forum Discussion

Autops1's avatar
Autops1
New Contributor
2 years ago

I am taking over development of TestComplete for our company, how do I swap the licenced user

The current account ID is A61797 can this please be assigned to me or what?

  • The company's SmartBear licence manager login credentials appear to be checking for the old laptop it was run from, I freed off the licences that were in use then it wouldn't allow me to sign in with it again. Maybe if I was going to have been using that old machine there wouldn't have been an issue, but it just stopped me getting into the product. I have raised an issue to get it fixed.

  • I have changed the email address and password to me, don't know how to change the name on the account, but I have generated a licence and got TestComplete running on the new release so I can see the code I am supporting.

3 Replies

  • Kitt's avatar
    Kitt
    Regular Contributor

    You can redact your account ID from you post (for extra security), and use this guide for reference [here]. Provided you have your company's SmartBear license manger login credentials you can use: https://manage.smartbear.com/

  • Autops1's avatar
    Autops1
    New Contributor

    The company's SmartBear licence manager login credentials appear to be checking for the old laptop it was run from, I freed off the licences that were in use then it wouldn't allow me to sign in with it again. Maybe if I was going to have been using that old machine there wouldn't have been an issue, but it just stopped me getting into the product. I have raised an issue to get it fixed.

  • Autops1's avatar
    Autops1
    New Contributor

    I have changed the email address and password to me, don't know how to change the name on the account, but I have generated a licence and got TestComplete running on the new release so I can see the code I am supporting.