I had this occurring on my old laptop for years and never came to find a reason behind it happening. The support center was able to offer me the following workaround which I hope will help you. After I got a new laptop at work, I have not had the issue occur again so it seemed to be something specific to the thermal framework on that laptop because my file that crashed was "dptf_helper.exe". But, every time I would install a new TestComplete version, I would need to manually make the changes below so that I would not randomly experience this crash failing my tests.
Best wishes and keep us updated if it works,
Scott
Here is a copy/paste of the steps that SmartBear provided after it was escalated above the first-line support. (Note: you will need to look in the directory corresponding to the version of TC you have installed.)
-----------------------------------------------------------
The only other work around for ignoring this error message would be to completely disable the message altogether. To do so:
1. Go to the following folder directories:
C:\Program Files (x86)\SmartBear\TestComplete 14\Bin\Extensions
C:\Program Files (x86)\SmartBear\TestComplete 14\x64\Bin\Extensions
2. In both of these directories, remove or rename the following file: tcJITHook.exe
3. After doing so, TestComplete will no longer show process crash error messages.
Note: Please note that TestComplete will hang for a little bit when the application crashes when this file is removed or renamed.
This will have the side affect of no crashes being detected, but at the moment, there is not a good way to filter out crashes.
