How to fix Unable to create a user session using jenkins in TestComplete

Question

1. Start Jenkins in Mypc.2. Create a node successfully.3. Take another pc to enter my jenkins with created node url (ipaddress:8080/computer/TestNode/)4. Connect the Jenkins slave-agent5. Create a new job and build&nbsp;Actual Result:&nbsp;Started by user anonymousBuilding remotely on Node in workspace C:\Windows\system32\workspace\Dummy[TestComplete] The test execution started (Local Demo).[TestComplete] Found TestComplete/TestExecute installations:Type: TC, Version: 11.20.1491.7, Path: "C:\Program Files (x86)\SmartBear\TestComplete 11\bin\TestComplete.exe"[TestComplete] Selected TestComplete/TestExecute installation:Type: TC, Version: 11.20.1491.7, Path: "C:\Program Files (x86)\SmartBear\TestComplete 11\bin\TestComplete.exe"[TestComplete] Launching the test runner.$ '"C:\Program Files (x86)\SmartBear\TestComplete 11\bin\TestCompleteService11.exe"' //LogonAndExecute //lDomain: "" //lName: "ravipc" //lPassword: ******** //lTimeout: "300000" //lUseActiveSession: "true" //lCommandLine: '""C:\Program Files (x86)\SmartBear\TestComplete 11\bin\TestComplete.exe" "C:\Windows\system32\workspace\Dummy\Local_Demo\Local Demo.pjs" /run /SilentMode /ForceConversion /ns /exit /ExportLog:C:\Windows\system32\workspace\Dummy\5846064.tclogx /ExportLog:C:\Windows\system32\workspace\Dummy\5846064.htmlx /ErrorLog:C:\Windows\system32\workspace\Dummy\5846064.txt /ExportLog:C:\Windows\system32\workspace\Dummy\5846064.mht /Timeout:120"'[TestComplete] Test runner exit code: -10 (Unable to create a user session).[TestComplete] [WARNING] Unable to find the log file "5846064.tclogx".[TestComplete] [WARNING] Unable to find the log file "5846064.htmlx".[TestComplete] [WARNING] Unable to find the log file "5846064.mht".[TestComplete] [WARNING] Errors occurred during the test execution.[TestComplete] Marking the build as UNSTABLE.[TestComplete] [WARNING] Unable to publish test results (xml data is empty).[TestComplete] The test execution finished (Local Demo).Build step 'TestComplete Test' changed build result to UNSTABLEFinished: UNSTABLE

alexkaras · Answer

Hi Jens,
&nbsp;
The most easy and reliable solution is to have a dedicated user account, specify this account for the test settings and guarantee that this given user is logged-in interactively before the test is started.
&nbsp;
Actually, this has been discussed here a lot of times and the problem is not TestComplete-specific, but rather specific to the most of CI servers running non-interactively and tests that closely emulate end-user actions.
&nbsp;
In a nutshell:
-- CI software usually runs non-interactively and do not interact with the desktop;
-- The fact that some account is allowed to interact with the desktop does not mean that account will be able and will be allowed to do this: account must have a permission to logon interactively; the user session for this account (the one that it will interact with) must already exist; etc.
-- Tests that interact with the UI require active interactive user session with the desktop - this is because otherwise the tested application will not be able to display its UI and tests will fail because the UI will actually be absent.
&nbsp;
https://community.smartbear.com/t5/TestComplete-Desktop-Testing/TestComplete-with-Jenkins/m-p/126539#M7186 is a sample of the relevant discussion.

tanyayatskovska · Answer

Hi Loganathan,
&nbsp;
Did you follow all the steps listed in the Preparing Jenkins for Running TestComplete tests ( http://smartbear.com/viewarticle/70333/ ) article?
Also, please pay attention to the requirements and limitations, which are described here: https://support.smartbear.com/viewarticle/75506/
&nbsp;

kavansays · Answer

Tried configuring all these above listed settings still getting same error..&nbsp;[TestComplete] Found TestComplete/TestExecute installations:
	Type: TC, Version: 11.31.2420.7, Path: "C:\Program Files (x86)\SmartBear\TestComplete 11\bin\TestComplete.exe"
[TestComplete] Selected TestComplete/TestExecute installation:
	Type: TC, Version: 11.31.2420.7, Path: "C:\Program Files (x86)\SmartBear\TestComplete 11\bin\TestComplete.exe"
[TestComplete] Launching the test runner.
$ '"C:\Program Files (x86)\SmartBear\TestComplete 11\bin\TestCompleteService11.exe"' //LogonAndExecute //lDomain: "" //lName: "vwagh" //lPassword: ******** //lTimeout: "-1" //lUseActiveSession: "false" //lCommandLine: '""C:\Program Files (x86)\SmartBear\TestComplete 11\bin\TestComplete.exe" D:\AutomationDir\INDMS\Suits\InDMS\InDMS.pjs /run /SilentMode /ForceConversion /ns /exit /ExportLog:C:\jenkins_slave\workspace\INDMS_GUI_SMOKE\5901695.tclogx /ExportLog:C:\jenkins_slave\workspace\INDMS_GUI_SMOKE\5901695.htmlx /ErrorLog:C:\jenkins_slave\workspace\INDMS_GUI_SMOKE\5901695.txt /project:SMOKE"'
[TestComplete] Test runner exit code: -10 (Unable to create a user session).
[TestComplete] [WARNING] Unable to find the log file "5901695.tclogx".
[TestComplete] [WARNING] Unable to find the log file "5901695.htmlx".
[TestComplete] [WARNING] Errors occurred during the test execution.
[TestComplete] Marking the build as UNSTABLE.
[TestComplete] The test execution finished (InDMS/SMOKE).
Build step 'TestComplete Test' changed build result to UNSTABLE
Finished: UNSTABLE

magi-i-luften · Answer

Hi&nbsp;Any solution to this issue?&nbsp;I'm also facing the exactly same problem.I'm able&nbsp;to start TestExecute 12 (version: 12.10.602.11) and&nbsp;manually start my project which uses&nbsp;Firefox 45.0.2&nbsp;- with success.But my job in Jenkins are still giving me the same error:[TestComplete] Test runner exit code: -10 (Unable to create a user session).[TestComplete] [WARNING] Unable to find the log file "1471179.tclogx".[TestComplete] [WARNING] Unable to find the log file "1471179.htmlx".[TestComplete] [WARNING] Unable to find the log file "1471179.mht".[TestComplete] [WARNING] Errors occurred during the test execution.[TestComplete] Marking the build as FAILED.[TestComplete] [WARNING] Unable to publish test results (xml data is empty).&nbsp;I'm using Jenkins version 2.32.1 and TestComplete support plug-in version 1.6.&nbsp;Anybody help out there?&nbsp;Best regardsJens

kavansays · Answer

Hi Jens - If you are trying to run batch in remote system(Node) then try with Checkbox {Run interactive user session &amp; Use active session} enabled and also pass system credentials..&nbsp;Thanks,Kavan&nbsp;

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How to fix Unable to create a user session using jenkins in TestComplete

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