Champion Level 3I suggest you follow these references "trouble shooter" and if still could not resolve, "contact support" https://support.smartbear.com/testcomplete/docs/licensing/getting-support-licguide.html
Champion Level 3For ID based license, when you receive the license email you will need to sign up before you can sign in and view your licensed options details. When you run TestComplete you will need to login using such credentials https://support.smartbear.com/testcomplete/docs/licensing/id-based/index.html
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