Forum Discussion

jnilson's avatar
jnilson
New Contributor
8 months ago

How do I get past the "Unable to start the trial for the TestComplete plugins" error

I just started the trial but after installing and starting TestComplete I immediately get a pop dialog box seen in the attached screen shot. Any ideas how I can't past this popup?
jnilson's avatar
jnilson
New Contributor
8 months ago

I followed the steps outline in the link namely I uninstalled, requested a new trial license, downloaded a new exe(TestComplete_T934879205016SLM.exe), ran the installer and finally ran TestComplete but got the identical error. 

 

    • jnilson's avatar
      jnilson
      New Contributor
      8 months ago

      I'm not sure. I think so, I activated something via email. As some point I got this number on the screen: h7vJ7cUEWriO5P_uMAuNdQPvHN1H0Za61BazBz3dvOMvS

       I remember trying to activate but I'm not sure if it ever completed. That's when I uninstalled and requested a new trial version.