Forum Discussion
AlexKaras
14 years agoChampion Level 3
Hi Bill,
Just a personal opinion and see my signature for disclaimer details.
OK, consider it from another side: this forum is the only means of communication, Support weights all postings equally and you are registered customer who works on the project and have some question. You are posting your question to the forum but it appears to be somewhere in the second dozen of other questions asked by product evaluators (definitely, nothing personal as we all were evaluating TestComplete before use it). Will you be happy to wait for all questions asked before yours to be answered? Wouldn't you post then something like 'I already paid my money and would like to get a prompt answer to continue with my project'?
This forum is very alive one as well as the http://www.sqaforums.com/postlist.php?Cat=0&Board=UBB43&page=0 one and is monitored and answered by AQA's Support on the regular base. It just have the lower priority (you obviously cannot treat more than one resource *completely equally* and this is their right on how to split their efforts) and I think that the guys from Support believe that we, their customers, will consider our requests and dispatch them appropriately. For example, if the problem is not a showstopper and you believe that somebody from the community may help you before the Support and you like to share the problem and its solution with others then you will post here. If the problem is severe and you would like to get more prompt response but from the Support only or if you would like to keep the privacy and do not post for the community, then you will create a Support request. Something like that...
And the last thing: the two mentioned forums (as well as the now read-only newsgroup at http://www.automatedqa.com/forums/d.cgi?cmd=xover&group=automatedqa.public.testcomplete&utag=) contain an enormous amount of the information posted, asked and discussed during the past decade and are really worth to be searched for the problem/question somebody have.
Also:
TC FAQ: http://www.automatedqa.com/support/faq/
TC How To: http://www.automatedqa.com/support/howto/
Just a personal opinion and see my signature for disclaimer details.
OK, consider it from another side: this forum is the only means of communication, Support weights all postings equally and you are registered customer who works on the project and have some question. You are posting your question to the forum but it appears to be somewhere in the second dozen of other questions asked by product evaluators (definitely, nothing personal as we all were evaluating TestComplete before use it). Will you be happy to wait for all questions asked before yours to be answered? Wouldn't you post then something like 'I already paid my money and would like to get a prompt answer to continue with my project'?
This forum is very alive one as well as the http://www.sqaforums.com/postlist.php?Cat=0&Board=UBB43&page=0 one and is monitored and answered by AQA's Support on the regular base. It just have the lower priority (you obviously cannot treat more than one resource *completely equally* and this is their right on how to split their efforts) and I think that the guys from Support believe that we, their customers, will consider our requests and dispatch them appropriately. For example, if the problem is not a showstopper and you believe that somebody from the community may help you before the Support and you like to share the problem and its solution with others then you will post here. If the problem is severe and you would like to get more prompt response but from the Support only or if you would like to keep the privacy and do not post for the community, then you will create a Support request. Something like that...
And the last thing: the two mentioned forums (as well as the now read-only newsgroup at http://www.automatedqa.com/forums/d.cgi?cmd=xover&group=automatedqa.public.testcomplete&utag=) contain an enormous amount of the information posted, asked and discussed during the past decade and are really worth to be searched for the problem/question somebody have.
Also:
TC FAQ: http://www.automatedqa.com/support/faq/
TC How To: http://www.automatedqa.com/support/howto/
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