Forum Discussion
AlexanderM
14 years agoStaff
Hello Anders,
You are right: the Firefox Support and Web Checkpoints plug-ins require that the Web Testing plug-in be enabled.
Have you already reported this problem to Support? Unfortunately, I have not found the corresponding support case in our database. When the problem appears again, please collect technical information about the problem by following the steps below:
1. Download the Debugging Tools for Windows package from:
http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx
and install it.
2. When TestComplete hangs, open the "Start | Run..." dialog and execute the following command:
"C:\Program Files\Debugging Tools for Windows\windbg.exe" -pn TestComplete.exe -Q -pd -c ".dump /m C:\Dump1.dmp;q"
This command will make WinDbg write a memory dump of the TestComplete.exe process to the "C:\Dump1.dmp" dump file. After the dump is written, WinDbg will be closed.
3. Correct the dump file name in the above command line (for example, change it to Dump2.dmp), wait for two minutes and execute the command again.
4. Repeat step 3.
5. Send us all of the generated dump files.
You are right: the Firefox Support and Web Checkpoints plug-ins require that the Web Testing plug-in be enabled.
My TC8.20 got stuck (again) during a test run this morning, and I had to kill the TC process in task manager.
Have you already reported this problem to Support? Unfortunately, I have not found the corresponding support case in our database. When the problem appears again, please collect technical information about the problem by following the steps below:
1. Download the Debugging Tools for Windows package from:
http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx
and install it.
2. When TestComplete hangs, open the "Start | Run..." dialog and execute the following command:
"C:\Program Files\Debugging Tools for Windows\windbg.exe" -pn TestComplete.exe -Q -pd -c ".dump /m C:\Dump1.dmp;q"
This command will make WinDbg write a memory dump of the TestComplete.exe process to the "C:\Dump1.dmp" dump file. After the dump is written, WinDbg will be closed.
3. Correct the dump file name in the above command line (for example, change it to Dump2.dmp), wait for two minutes and execute the command again.
4. Repeat step 3.
5. Send us all of the generated dump files.
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