Forum Discussion

  • TanyaYatskovska's avatar
    TanyaYatskovska
    SmartBear Alumni (Retired)

    Hi Ram,


     


    I've replied to you in the mention thread.


    In the future, please don't cross-post your questions in different threads - it's difficult to monitor them!


     

  • han's avatar
    han
    Contributor
    Having stability problems with the patch

    FF 17 is craching after a while when closing the browser


    Problem signature:

    Problem Event Name: BEX

    Application Name: firefox.exe

    Application Version: 17.0.1.4715

    Application Timestamp: 50b71a4b

    Fault Module Name: tcHook.dll_unloaded

    Fault Module Version: 0.0.0.0

    Fault Module Timestamp: 507521f9

    Exception Offset: 10121292

    Exception Code: c0000005

    Exception Data: 00000008

    OS Version: 6.1.7601.2.1.0.256.4

    Locale ID: 1053

    Additional Information 1: b963

    Additional Information 2: b963f0551634b062da11b2f69f035283

    Additional Information 3: e5aa

    Additional Information 4: e5aaf70b5bd3d2a9d71506619d24947f


  • TanyaYatskovska's avatar
    TanyaYatskovska
    SmartBear Alumni (Retired)

    Hi Hakan,


     


    Follow the steps below to help us investigate the issue:


    1. Run the Report Generator tool located in <TestComplete>\Bin\ReportGenerator.exe.


    2. Select the "Launch/attach to TestComplete" option.


    3. Run another instance of the Report Generator tool.


    4. Select the "Track application launch" option, specify the Firefox executable name and click Next. The Report Generator tool will wait until the application is launched, and then will track all events in it.


    5. Reproduce the problem.


    6. Click the "Generate..." button in all instances of the Report Generator tool and save reports to a local folder.


    7. Send the reports to our Support team.


    Thanks.

  • sastowe's avatar
    sastowe
    Super Contributor
    How often are patches released for firefox? They have come out with 18. Thanks

  • TanyaYatskovska's avatar
    TanyaYatskovska
    SmartBear Alumni (Retired)

    Hi Stephanie,


     


    Fifefox 18 was released less than a week ago :)


    We are working on the patch. Once it's ready, I'll inform all of you.