StaffHi Mathijs,
Thank you for your question. To reiterate what Tanya said; as the Product Owner I meet with the R&D and Customer Care teams weekly to review customer requests coming to our Customer Care portal as well as through the Community.
Just as you mentioned in your question, we look at several factors when prioritizing customer enhancement requests. Number of votes received in the community is very important to us, so first we filter requests by number of community votes and we also look through all new requests as well. Next we filter these by the product impact and also the size of the implementation effort. Whenever possible, if we have to postpone a great customer suggestion we try to provide an explanation; for example if a solution fits into a larger fundament redesign that is planned for the future.
In addition, we search the Community for topics that are being already considered for the product roadmap. This is so that we can more accurately gauge the demand and to better understand the specific use-cases.
Moreover, we do have consistent internal release planning approach, where the team reviews many external inputs in addition to feedback from the Community, such as industry trends, win/loss analysis, competitive analysis, direct customer feedback, customer enhancements requests, customer satisfaction survey results and industry analysts research.
Please let me know if you have any other questions for the product team.
Best Regards,
Masha
