Failed to load DLL shFolder: Smart Bear Test Complete trial installation issue

Question

Hi All,&nbsp;&nbsp;I'm trying to install the Test Complete free trial to evaluate the product and see if we'll , but running into issues.&nbsp; Running Windows 10 pro, and when the installation begins (I'm running the installer as admin) I receive the attached error. Any suggestions? I've attempted editing my local security policy per another help article but it didn't solve the issue.&nbsp;&nbsp;The exception is:&nbsp;Failed to load DLL shFolder. Setup will now terminate.&nbsp;&nbsp;Thanks for any assistance!Chris

alexkaras · Answer

Hi,
&nbsp;
Direct request for Support via the https://support.smartbear.com/message/?prod=TestComplete form might be faster...

nishera · Answer

dose this help?&nbsp;&nbsp;https://answers.microsoft.com/en-us/windows/forum/all/i-have-a-message-failed-to-load-library/e8fb09cb-e4e5-49fd-9e63-fb79425971d6?auth=1

cszalaj · Answer

HI,&nbsp;&nbsp;Thanks for the reply. Yes, tried that but didn't make a difference. I replaced the dll and restarted, but still getting the same issue.&nbsp;

cszalaj · Answer

Thanks, I've submitted a support ticket and will update this when I have it resolved. If anyone else has experienced it, please let me know.

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Failed to load DLL shFolder: Smart Bear Test Complete trial installation issue

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