Forum Discussion

endorium's avatar
endorium
Frequent Contributor
7 years ago

DLL issue when trying in install test complete

I had a version of test complete. I downloaded the newer version (12.41 - 12.42). During installation it hanged and machine crashed.   Now it does not appear in windows uninstaller. I try to run t...
  • endorium's avatar
    endorium
    7 years ago

    Reinstalled windows and now it works.

tristaanogre's avatar
tristaanogre
Esteemed Contributor

If the machine is locked down hard by your company, it's possible that a virus or malware scanner did not like what it saw and blew things up.  

 

This is probably one of those cases where you may need to get help directly from SmartBear.  Go to https://support.smartbear.com/message/?prod=TestComplete to submit a ticket.

endorium's avatar
endorium
Frequent Contributor
7 years ago

Reinstalled windows and now it works.