Forum Discussion

Soni's avatar
Soni
Occasional Contributor
9 years ago
Solved

chrome extension is enabled but testcomplete cannot detect it when recording new test.

I updated my TestComplete to version  to 11.31.2420. Chrome is Version 50.0.2661.87 m (64-bit).  When I want to record a test , it gives me error that the extension is not installed or disabled. I...
  • Soni's avatar
    Soni
    9 years ago

    Thanks everyone for your suggestions.

     

    I modified the TestComplete installation and re-selected the Web module  (even though it was showing as selected), as noted in the : https://support.smartbear.com/viewarticle/74115/  and that solved the issue.

joseph_michaud's avatar
joseph_michaud
Icon for Staff rankStaff
9 years ago

Coming back to this, I had to verify that I was still seeing the problem (especially when Tanya says otherwise :smileyhappy: )

Rebooted the VM I was using... everything was fine!  Uninstalled, reinstalled Chrome.  Fine.  Tried older Chrome, latest Chrome.  Fine.  Reinstalled TestComplete.  Fine.

 

I spent more time than I care to say trying to reproduce this, all to no avail.

 

If you find that TestComplete still can't spy the Chrome objects, then:

 

- uninstall Chrome and TestComplete

- reboot (!)

- install Chrome

- terminate any running Chrome sessions

- install TestComplete (making sure to install the Web module)

- start Chrome and check that the TestComplete extension in Chrome is present and enabled (chrome://extensions/)

- check that the Web plug-ins in TestComplete are present and enabled (File | Install extensions)

- retry the Object Spy on Chrome

 

and if you still can't spy the Chrome objects, check the Object Browser in TestComplete to see if the chrome process is recognized as a Browser, and submit a support case.

 

And remember...

 

always listen to Tanya.

 

 

EVarnavsky's avatar
EVarnavsky
Icon for Alumni rankAlumni
9 years ago

Also please check file versions of binary modules located in 

c:\Program Files (x86)\Common Files\SmartBear\tcCrExtension\egnheagkhpgphnfbmhmjjckbeocfcjae\

 

Several times I saw that these files have not been updated. In this case you have to uninstall TC, remove this folder and install TC again.

  • baxatob's avatar
    baxatob
    Community Hero
    9 years ago

    egnheagkhpgphnfbmhmjjckbeocfcjae\ - very nice directory name! :)

    • Soni's avatar
      Soni
      Occasional Contributor
      9 years ago

      Thanks everyone for your suggestions.

       

      I modified the TestComplete installation and re-selected the Web module  (even though it was showing as selected), as noted in the : https://support.smartbear.com/viewarticle/74115/  and that solved the issue.