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kpinnisetti's avatar
kpinnisetti
Contributor
10 years ago

Cannot perform the ClickItem operation.

Suddenly I'm getting this error in the logs, before click item method used to work with out any problem and my scripts ran with out any error. Can any one help what's going on.

Test complete version is 9.31

IE - 11



Cannot perform the ClickItem operation.

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  • TanyaYatskovska's avatar
    TanyaYatskovska
    SmartBear Alumni (Retired)
    10 years ago
    Hi Keerthana,

     


    According to the "Supported Web Browsers and Technologies" help topic in the TestComplete 9 documentation, only IE versions 7-10 are officially supported. As you are using IE 11, TestComplete 9 may not properly recognize web objects.


    You can downgrade to IE 10, or consider updating to TestComplete 10 where this browser version is supported.


     

  • kpinnisetti's avatar
    kpinnisetti
    Contributor
    10 years ago
    Hi Tanya, thanks for the quick reply. But before it used to work with out any problem in IE11(same scripts as I have now), suddenly it stopped working(from 2 days). Not sure why this is happening!!



    Sure I will upgrade to Test Complete 10 if it still not working with Test Complete 9.
  • kpinnisetti's avatar
    kpinnisetti
    Contributor
    10 years ago
    Hi Tanya,

    I installed Test Complete 10, even now it's not performing the click item method on the object. In the Logs it displaying message. Please help me..we have many scripts that performs clickItem method.



    "Cannot perform the ClickItem operation."
  • TanyaYatskovska's avatar
    TanyaYatskovska
    SmartBear Alumni (Retired)
    10 years ago
    Hi Keerthana,

     


    I've found a support ticket from you - our team has sent you a patch that should fix this issue. 


    How does it work for you?

  • kpinnisetti's avatar
    kpinnisetti
    Contributor
    10 years ago
    Hi Tanya,

    Yes I submitted the ticket. But I didn't received any email from support team yet. Thanks Once I receive the email I will update with the patch and let you know how it's working.
  • TanyaYatskovska's avatar
    TanyaYatskovska
    SmartBear Alumni (Retired)
    10 years ago
    Hi Keerthana,

     


    The message was sent on June 25 with the "Case #00045122: Cannot Perform ClickItem Operation" subject.


     


    Anyway, I've forwarded the message from my email address - please check your mail box and let me know if you don't get it.


     

  • kpinnisetti's avatar
    kpinnisetti
    Contributor
    10 years ago
    Hi Tanya, 

    Thank you for forwarding the email to me. Sure i will contact the support team why I didn't receive email from them.

    I will download the patch and let you know.

    Thanks!
  • swapnila_kedare's avatar
    swapnila_kedare
    New Contributor
    10 years ago
    Hi,

     I'm getting this error in the logs suddenly, before it was working

    can not perform the clickItem operation for combobox

    Can any one help for below code :



    Call Aliases.browser.pagePascal.HomePage.meetingPage.selectGfthgCch.ClickItem("Full own account")


    Test complete version is 9.31

    IE - 9