Forum Discussion

Subbulakshmi's avatar
Subbulakshmi
Frequent Contributor
13 years ago

Application Crashes While running using Test Complete

Hi,



When I try to run my test cases(Set of minimum 2 test cases) using Test Complete, The first test case is running successfully. In second Testcase, while executing the second test step, the application itself is crashed. While tried manually, this is not occured. Kindly help on this.



9 Replies

  • TanyaYatskovska's avatar
    TanyaYatskovska
    Icon for Alumni rankAlumni
    13 years ago

    Hi Deepa,


     


    Some additional information is required from your side. Could you please follow the steps below?


    1. Run the Report Generator tool located in <TestComplete>\Bin\ReportGenerator.exe.


     


    2. Select the "Launch/attach to TestComplete" option.


     


    3. Run another instance of the Report Generator tool.


     


    4. Select the "Track application launch" option, specify your application executable name and click Next. The Report Generator tool will wait until the application is launched and then will track all events in it.


     


    5. Reproduce the problem.


     


    6. Click the "Generate..." button in all instances of the Report Generator tool and save reports to a local folder.


     


    7. Send the reports to our Support team.


     


    Thanks!

  • Subbulakshmi's avatar
    Subbulakshmi
    Frequent Contributor
    13 years ago
    Hi,



    Will this dump contain application details also, as we can't share customer oriented details outside the organization... pl confirm the same.



    Regards,

    Deepa

  • Subbulakshmi's avatar
    Subbulakshmi
    Frequent Contributor
    13 years ago
    Hi Tanya,



    I  have raised a query in test complete support forum and the Issue# is M0109554.  Can you  please let me know, whether sending the dump file thru mail to qa-support@smartbear.com is enough.



    Regards,

    Deepa
  • TanyaYatskovska's avatar
    TanyaYatskovska
    Icon for Alumni rankAlumni
    13 years ago

    Hi Deepa,


     


    I've located your case, and, as far as I see, Julie is already working with you.


     

  • Subbulakshmi's avatar
    Subbulakshmi
    Frequent Contributor
    13 years ago
    Hi Tanya,



    I have not got any update after updating the dump. This is a major issue in our project.



    Kindly resolve the issue as soon as possible.



    Regards,

    Deepa
  • sastowe's avatar
    sastowe
    Super Contributor
    13 years ago
    I am working a case for something similar with support. The case has been open for many months. Super frustrating. While I cannot say I am a giant fan of this company's tech support, you should be aware that there seems to be an issue with sending and receiving emails from them. I have had my case closed on a number of occaisions because they either did not recieve my reply or I did not receive theirs. So I would recommend forwarding them the results a few times and not assume that they have received your emails.
  • amithsm's avatar
    amithsm
    Occasional Contributor
    12 years ago
    Hello,



    I too am facing similar application crash issue when TC 8.2 is used. How do I generate the dump file using reportgenerator.exe. I do not find this exe in installed location path.



    Do I have to download this exe?



    Thanks,

    Amith
  • TanyaYatskovska's avatar
    TanyaYatskovska
    Icon for Alumni rankAlumni
    12 years ago

    Hi Amith,


     


    The Report Generator tool is shipped along with TestComplete v. 9. You cannot find it on your computer as you are using v.8. Please contact our TestComplete Support team and describe the issue you have faced in detail - they will assist you.