Hi
Thanks for the info. I did all that but nothing happened. I disconnect the device and reconnect and it started working.
Thanks for the help.
Did you follow these steps yet? What happened?
Hi
Thanks for the info. I did all that but nothing happened. I disconnect the device and reconnect and it started working.
Thanks for the help.
I use galaxy S8 with Testcomplete mobile 12.31 and still have this problem.
"Unable to connect to the device with the ID <id>"
Hi,
In addition to other replies, the support for Android 8 was added in TC 12.4 (https://support.smartbear.com/testcomplete/docs/general-info/version-history/features-added-to-ver-12-4.html#mobile-testing-improvements)
If you followed all the steps in the links mentioned in the posts above and are still having problems, then you should contact Support directly
https://support.smartbear.com/message/?prod=TestComplete
Hi,
You can upgrade to Testcomplete 12.5. I used to have the same issue. Turns out the issue was with the USB cable. Try changing the USB cable or connect the device over wifi and then try again
