Forum Discussion

Regular Contributor

6 days ago

An internal error occurred while running the Google Chrome browser

i have a Azure DevOps pipeline that completed successfully on one of my VM's yesterday. The testcomplete on my workstation and the testexecute on the VM are both 15.70 (latest release) installed a co...

Hassan_Ballan
6 days ago
It could be related to TestComplete browser extension installation. I suggest you uninstall TestComplete, reboot, and reinstall TestComplete.That should take care of any installation related problem.

I also recommend to split browser start and site navigate to tow commands, that way you will have better debug to know if it is the browser startup or the page navigation.

Hassan_Ballan

Frequent Contributor

6 days ago

It could be related to TestComplete browser extension installation. I suggest you uninstall TestComplete, reboot, and reinstall TestComplete.That should take care of any installation related problem.

I also recommend to split browser start and site navigate to tow commands, that way you will have better debug to know if it is the browser startup or the page navigation.

dhundley
Regular Contributor
5 days ago
the uninstall/reboot/reinstall appears to have resolved the internal error in chrome. first and third test cases completed successfully. the second one had some a "dllhost.exe process crashed" error but that probably is not even related to testcomplete. if anyone is familiar with what might have caused it, feel free to share. thanks!
- Hassan_Ballan
  Frequent Contributor
  5 days ago
  A quick search revealed a similar discussion ignore specific error | SmartBear Community perhaps this would help you investigate with your application developer.
- dhundley
  Regular Contributor
  5 days ago
  update:
  
  after completing several test cases successfully the pipeline got stuck in the middle waiting for the chrome browser so i cancelled it and started it up again. The first two test cases were successful but the third failed again with the message about the internal error while running chrome. i'm thinking i might need to revert my testexecute to an earlier release and see if that solves it.
  - Hassan_Ballan
    Frequent Contributor
    5 days ago
    Since it would seem that you are back where you started, makes me believe that the reboot resolved the initial problem. If falling back to older version of TestExecute solves the problem I suggest you create a SmartBear incident providing such details.
    
    As the dllhost.exe is part of Windows OS, I would check Windows Event Viewer for related errors to help figure out the root cause.