Forum Discussion

SajithaVasu's avatar
SajithaVasu
New Contributor
3 years ago

Unable to get a license for the ReadyAPI test module

Hi, I have ReadyAPi Fixed License till 2035. MY VDI machine suddenly got frozen and I have restarted the VDI without properly closing the readyAPI. After that I am unable to retrieve the fixed licens...
Function Tests
Integrations
  • SarahS's avatar
    SarahS
    3 years ago

    Correct, your account manager from SmartBear. 

    There have been changes made recently that prevent ReadyAPI Fixed licenses to be activated on virtual machines. I believe this is what is causing your issue here. Since this is a licensing related issue I would suggest going to your account manager or opening a support case to resolve this. 

SarahS's avatar
SarahS
Staff
3 years ago

Correct, your account manager from SmartBear. 

There have been changes made recently that prevent ReadyAPI Fixed licenses to be activated on virtual machines. I believe this is what is causing your issue here. Since this is a licensing related issue I would suggest going to your account manager or opening a support case to resolve this.