Forum Discussion

Occasional Visitor

10 years ago

Tried to activate Pro license using sales order(SO) no, but it shows “No license pool exists for SO

We tried to activate Pro license using sales order number but we got “No license pool exists for Sales Order number: SOXXXXXXXX0” error message. can some one please lookinto this and update ?

TanyaYatskovska

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Alumni

10 years ago

Hi Kiranch,

It’s better if you address this question to our Customer Care Team – they will need to check your license information. You can reach out to them here: http://support.smartbear.com/product-list/