[Resolved]LoadUI pro sales missleads to multiplaform support
Dear SmartBear team:
I got the LoadUI Pro software thinking that I would use the software on the mac platform and linux as agents.
after investing many many hours trying to guess things and with the help of your videos and documentation it turns out that in one hand all the marketing and downloads leads that everything is supported in windows, mac and linux, on the other part of the documentation or lack of details contradicts the fact that only windows is really supported.
the facts are, yes using JVM allows to develop on multiplatform but:
1. Mac platform is not really supported for the latest version on LoadUI. Only SoapUI works. The link was changed a day before I complained about is to point to an old version of the mac platform.
2. I was suggested to virtualize the main load ui program to windows and said, well ok I will use VM. Under a fresh install of win7 OS I with the latest updates from MS and the latest Oracle Java 7 version I installed the LoadUI. The product has serious User interfase problems that make the products almost un-usable. Menus cannot be read and options some options are over others. (attaching a screen shot)..
3. Even when I could expect that the product could work in windows XP there is no place to unregister my licence and try other OS since there is no mention that the product just works on certain scenario or OS version. At least in win7 by default does not work, and seems like tech support has nothing to say about this. I understand companies can take days to give an answer, but since you license things by time (a year) its clear that each day cost, and each day that there is a bug should be cover by the company not to the customer.
4. With the hope I could install 2 or 3 Linux servers with the agent to test, I just found out that the software cannot be operated via SSH. that I need to use a buggy AMI in Amazon WS. Dont get my wrong, I like Amazon, but are many many cheap cloud hosting services ideal to load test a solution that is placed and mounted with a good platform of cache servers and load balancers . I was expecting to install the agent on 20 or 30 machines all over the world not only in amazon where prices are not the best !! Now, the other solution you give is to use a linux machine with GUI? we do have local servers and could install linux desktops or set the UI to the server but it is not clear the require components that need to be loaded. There is just an excuse in http://www.loadui.com/Installing-Agent/ ... linux.html saying "Due to the migration to JavaFX2 installing the Linux Agent in an environment that does not have a screen has become problematic. " saying we need to wait for Jave 8? come on guys! you are better than that. A good agent can be done in lower versions of Java. If this cannot be done, its ok, its not up to me. But don't sell the product saying there is support for linux backing things up by an amazon AMI or with a hope of java 8.
5. The only response Ive got from any SMARTBEAR employee is from a sales person telling me there are no refunds or that my emails where fwd to the tech support (that have never answer). I am not asking for a refund, I am asking for things to work as they are suggested on the website. And if they don't work and your are an ethical software company you could return what was paid to a customer that cannot use your product for a good reason. I am not a beta tester and hate to be writing something like this.. but I just feed terrible by investing $ on something that is leading me no where with so much time invested on learning how your product works.
Conclusion:
I am sure there might be better customers to take care of but don't take me wrong. I am not one of those customers that complains for everything, but I really hate software companies that have grate sales guys/website that will just ignore real technical issues.
I would love for someone to answer me before I just walk away with nothing to do but loose my NON REFUNDABLE investment as the sales guy told me
PD
here is the official amazon ami you have available as the only option to use linux as agent .. when you turn it on:
-----
ubuntu@ip-10-80-178-163:~$ /etc/init.d/loadui-agent start
Starting loadUI Agent
ubuntu@ip-10-80-178-163:~$ Prism ES2 Error - nInitialize: glXChooseFBConfig failed
(process:1222): Gtk-WARNING **: Locale not supported by C library.
Using the fallback 'C' locale.
Xlib: extension "RANDR" missing on display ":99.0".
I got the LoadUI Pro software thinking that I would use the software on the mac platform and linux as agents.
after investing many many hours trying to guess things and with the help of your videos and documentation it turns out that in one hand all the marketing and downloads leads that everything is supported in windows, mac and linux, on the other part of the documentation or lack of details contradicts the fact that only windows is really supported.
the facts are, yes using JVM allows to develop on multiplatform but:
1. Mac platform is not really supported for the latest version on LoadUI. Only SoapUI works. The link was changed a day before I complained about is to point to an old version of the mac platform.
2. I was suggested to virtualize the main load ui program to windows and said, well ok I will use VM. Under a fresh install of win7 OS I with the latest updates from MS and the latest Oracle Java 7 version I installed the LoadUI. The product has serious User interfase problems that make the products almost un-usable. Menus cannot be read and options some options are over others. (attaching a screen shot)..
3. Even when I could expect that the product could work in windows XP there is no place to unregister my licence and try other OS since there is no mention that the product just works on certain scenario or OS version. At least in win7 by default does not work, and seems like tech support has nothing to say about this. I understand companies can take days to give an answer, but since you license things by time (a year) its clear that each day cost, and each day that there is a bug should be cover by the company not to the customer.
4. With the hope I could install 2 or 3 Linux servers with the agent to test, I just found out that the software cannot be operated via SSH. that I need to use a buggy AMI in Amazon WS. Dont get my wrong, I like Amazon, but are many many cheap cloud hosting services ideal to load test a solution that is placed and mounted with a good platform of cache servers and load balancers . I was expecting to install the agent on 20 or 30 machines all over the world not only in amazon where prices are not the best !! Now, the other solution you give is to use a linux machine with GUI? we do have local servers and could install linux desktops or set the UI to the server but it is not clear the require components that need to be loaded. There is just an excuse in http://www.loadui.com/Installing-Agent/ ... linux.html saying "Due to the migration to JavaFX2 installing the Linux Agent in an environment that does not have a screen has become problematic. " saying we need to wait for Jave 8? come on guys! you are better than that. A good agent can be done in lower versions of Java. If this cannot be done, its ok, its not up to me. But don't sell the product saying there is support for linux backing things up by an amazon AMI or with a hope of java 8.
5. The only response Ive got from any SMARTBEAR employee is from a sales person telling me there are no refunds or that my emails where fwd to the tech support (that have never answer). I am not asking for a refund, I am asking for things to work as they are suggested on the website. And if they don't work and your are an ethical software company you could return what was paid to a customer that cannot use your product for a good reason. I am not a beta tester and hate to be writing something like this.. but I just feed terrible by investing $ on something that is leading me no where with so much time invested on learning how your product works.
Conclusion:
I am sure there might be better customers to take care of but don't take me wrong. I am not one of those customers that complains for everything, but I really hate software companies that have grate sales guys/website that will just ignore real technical issues.
I would love for someone to answer me before I just walk away with nothing to do but loose my NON REFUNDABLE investment as the sales guy told me
PD
here is the official amazon ami you have available as the only option to use linux as agent .. when you turn it on:
-----
ubuntu@ip-10-80-178-163:~$ /etc/init.d/loadui-agent start
Starting loadUI Agent
ubuntu@ip-10-80-178-163:~$ Prism ES2 Error - nInitialize: glXChooseFBConfig failed
(process:1222): Gtk-WARNING **: Locale not supported by C library.
Using the fallback 'C' locale.
Xlib: extension "RANDR" missing on display ":99.0".
