Forum Discussion

gilugopi's avatar
gilugopi
Contributor
8 years ago
Solved

Ready API License Management / Tracking floating and fixed licenses

Hi,   In my organization we are using both fixed and floating user licenses for Ready API and at some point of time lost track of who all using these licenses.   Is there some sort of tool which ...
  • SmartBearAmber's avatar
    SmartBearAmber
    8 years ago

    I am sorry if I was unclear: by Account Manager, I was referring to the person at SmartBear who manages your account. The database I referred to is available to internal employees of SmartBear only and is not accessible outside of the company.

SmartBearAmber's avatar
SmartBearAmber
SmartBear Alumni (Retired)

Your best option is to contact your account manager to obtain a list of users by license type for you.

gilugopi's avatar
gilugopi
Contributor
8 years ago

The question really is how can account manager obtain a list of users by license type? Is there a particualar tool he can use?

  • SmartBearAmber's avatar
    SmartBearAmber
    SmartBear Alumni (Retired)
    8 years ago

    Your account manager has access to an internal database that can be used to provide such information.

    • gilugopi's avatar
      gilugopi
      Contributor
      8 years ago

      Again at the moment account manager in my company don't know this and as somebody who has been using Ready API for some time, I was asked to figure out this information.

       

      Can you be a bit more detailed please.

       

      What database they need to access? How to connect to it ? What query can return this information ? etc.

       

      Thanks & Regards,

      Gilu Gopi

      • SmartBearAmber's avatar
        SmartBearAmber
        SmartBear Alumni (Retired)
        8 years ago

        I am sorry if I was unclear: by Account Manager, I was referring to the person at SmartBear who manages your account. The database I referred to is available to internal employees of SmartBear only and is not accessible outside of the company.